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Service Level Management for Enterprise Networks (Artech House Telecommunications Library) - Tapa dura

Lewis, Lundy

 
9781580530163: Service Level Management for Enterprise Networks (Artech House Telecommunications Library)
Tapa dura
ISBN 10: 1580530168 ISBN 13: 9781580530163
Editorial: Artech House Publishers, 1999

Sinopsis

After Service Level Agreements (SLA) have been made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented. This examination of IT Service Management provides a framework for implementing and evaluating Service Level Agreements and helps the reader avoid common pitfalls. It seeks to deliver new methodology and techniques to improve SLAs, through discussion of SLM processes and architecture, but it also serves as a baseline against which to measure existing and future SLM programmes. The book examines research challenges, using real-world case studies, and discussing current tools and applications.

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Acerca del autor

Lundy Lewis is Director of Advanced Research at Cabletron Systems in Merrimack, New Hampshire, where he designs and develops commercial products for the networking community. He holds an M.S. in Computer Science from Renssalear Polytechnic Institute in Troy, New York, a Ph.D. in Philosophy from the University of Georgia and is a member of AAAI, IEEE, and ACM.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Artech House Publishers
Año de publicación
1999
Idioma
Inglés
ISBN 10 
1580530168
ISBN 13 
9781580530163
Encuadernación
Tapa dura
Número de páginas
326
Contacto del fabricante
no disponible
Persona responsable
no disponible