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Sinopsis
This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward. Drawing from their work with more than thirty knowledge-rich firms, Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.
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Acerca del autor
Thomas H. Davenport is the President's Distinguished Chair at Babson College and a research fellow at the MIT Center for Digital Business. He is the author of the worldwide bestseller, Process Innovation (HBS Press, 1993) and Mission Critical (HBS Press, 2000). Laurence Prusak is a managing principal of the IBM Consulting Group in Boston and the worldwide competency leader in knowledge management for IBM. He formerly was a researcher/consultant at Ernst & Young and Mercer Management Consulting.
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- EditorialHarvard Business Review Press
- Año de publicación2000
- ISBN 10 1578513014
- ISBN 13 9781578513017
- EncuadernaciónTapa blanda
- IdiomaInglés
- Número de páginas224
- Contacto del fabricanteno disponible
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Working Knowledge: How Organizations Manage What They Know
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Working Knowledge: How Organizations Manage What They Know
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ISBN 13: 9781578513017
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Working Knowledge: How Organizations Manage What They Know
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ISBN 13: 9781578513017
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Working Knowledge: How Organizations Manage What They Know
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Harvard Business Review Press, 2000
ISBN 10: 1578513014
ISBN 13: 9781578513017
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Working Knowledge: How Organizations Manage What They Know
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Harvard Business Review Press, 2000
ISBN 10: 1578513014
ISBN 13: 9781578513017
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Working Knowledge: How Organizations Manage What They Know Davenport, Thomas H. and Prusak, Laurence
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