Telecom Tutorials: A Practical Guide for Managing Business Telecommunications Resources - Tapa blanda

Laino, Jane

 
9781578200931: Telecom Tutorials: A Practical Guide for Managing Business Telecommunications Resources
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ISBN 10: 1578200938 ISBN 13: 9781578200931
Editorial: CMP Books, 2001

Sinopsis

This guide explains how to handle the complicated aspects of managing an organization's telecommunications resources, such as PBX, automatic call distributors, voice mail, automated attendant, interactive voice response, fax retrieval, call accounting and cost allocation, facilities management, cabling, local access, and long distance services. The book offers practical advice on such topics as effective telephone interaction with customers, creating an RFP (request for proposal), buying a telephone system, and setting up a hunt group in order to provide live coverage for important calls.

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Acerca del autor

Jane Laino is founder and CEO of Digby 4 Group, Inc., a New York City based professional services company that assists organisations in managing their telecommunications resources. Digby 4 is known for providing clients with a comfortable and comprehensive approach to the purchase and the management of telephone systems and services. Jane writes monthly tutorials for Teleconnect Magazine, a CMP Media, Inc, Publication

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
CMP Books
Año de publicación
2001
Idioma
Inglés
ISBN 10 
1578200938
ISBN 13 
9781578200931
Encuadernación
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Número de edición
2
Número de páginas
320
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9781578200597: The Telephony Tutorials: A Practical Guide for Managing Business Telecommunications Resources (CMP Books)

Edición Destacada

ISBN 10:  1578200598 ISBN 13:  9781578200597
Editorial: McGraw-Hill Inc.,US, 2000
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