Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center - Tapa blanda

Dawson, Keith

 
9781578200474: Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Tapa blanda
ISBN 10: 1578200474 ISBN 13: 9781578200474
Editorial: R & D, 1999

Sinopsis

This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
R & D
Año de publicación
1999
Idioma
Inglés
ISBN 10 
1578200474
ISBN 13 
9781578200474
Encuadernación
Tapa blanda
Número de páginas
300
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9780936648958: Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

Edición Destacada

ISBN 10:  0936648953 ISBN 13:  9780936648958
Editorial: Cmp Books, 1996
Tapa blanda