Beating the System: Using Creativity to Outsmart Bureaucracies (UK PROFESSIONAL BUSINESS Management / Business) - Tapa blanda

Ackoff, Russell L.; Rovin, Sheldon

 
9781576753309: Beating the System: Using Creativity to Outsmart Bureaucracies (UK PROFESSIONAL BUSINESS Management / Business)
Tapa blanda
ISBN 10: 1576753301 ISBN 13: 9781576753309
Editorial: Berrett-Koehler Publishers, 2005

Sinopsis

When was the last time you dealt with a bureaucracy—the phone company, an airline, a hospital, school, or government agency—and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utterly indifferent to the inconvenience or hardship they cause?

Russell Ackoff and Sheldon Rovin say, "Enough is enough!" They have extensively studied organizational systems—how they function and malfunction, what drives them, and where their weaknesses are. Here they share both perversely entertaining anecdotes about the abuse of individuals by various bureaucracies and detail the creative—and deeply satisfying—approaches these people used to get even. Best of all, they offer successful strategies and tactics you can use to pinpoint the weakness of any system and exploit it to your advantage.

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Acerca del autor

Russell L. Ackoff is Anheuser-Busch Professor Emeritus of Management Science at the Wharton School of Business at the University of Pennsylvania.
Sheldon Rovin is Emeritus Professor of Healthcare Systems at the Wharton School of Business.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Berrett-Koehler Publishers
Año de publicación
2005
Idioma
Inglés
ISBN 10 
1576753301
ISBN 13 
9781576753309
Encuadernación
Tapa blanda
Número de páginas
192
Contacto del fabricante
no disponible
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