Book by Patrice L Spath
"Sinopsis" puede pertenecer a otra edición de este libro.
Spath, a health information management consultant, uses the well-known Baldrige Criteria as a road map for increasing the quality of care at a healthcare organization. Using the book's many helpful tools, including key points, self-assessments, and reflections, readers can adapt the Baldrige model to the specific needs of an organization. Guidelines are given on improving attitudes and services, measurement, planning, leadership, and patient satisfaction. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)
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