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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers - Tapa dura
Sinopsis
Book by Poisant Jim Jim Poisant
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Críticas
"From Disney to EDS to the Olympics, Jim's practical approach to achieving astonishing customer service is inspiring!"-William Marre, Co-Founder Covey Leadership Center "The management principles Jim Poisant writes about really work. I have seen him put them in action at the 1998 World Congress and two Global Internet Summits."-Alfred Berkeley, Vice Chairman Nasdaq Stock Market "This is not a book for people who want to learn about managers, rather it is a book for managers who need to understand people, and who will discover that corporate success ultimately depends on leaders who put a premium on better service to people."-Jack Marsh, Attorney at Law Former Secretary of the United States Army "At a time when there is overpowering emphasis on companies by Wall Street and investors, it is good to see that someone is still really focused on what counts in business and that is CUSTOMERS and EMPLOYEES. Poisant does an excellent job of putting that focus into perspective for the reader."-Les Alberthal Retired Chairman and CEO, EDS "Jim Poisant has written a fascinating book that explains how to put customers at the very center of the organizations that seek to serve them. As one of Jim's many satisfied customers, I recommend this book to anyone who wants to build an organization that puts customers first. It works!"-Mark Grady, Dean George Mason University School of Law "I found the book to be a terrific combination of time honored management principles and innovative new ideas! Clearly it would be a valuable resource for students of management and new managers, an enjoyable refresher to the seasoned manager and a guidebook to anyone trying to improve the performance of even the most successful of service organizations. I have seen the valuable results that can be achieved from applying the ideas and practices."-Bob Laurence, Chairman Emeritus The World Information Technology & Services Alliance (WITSA)
Reseña del editor
Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.
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- EditorialPraeger
- Año de publicación2001
- ISBN 10 1567204503
- ISBN 13 9781567204506
- EncuadernaciónTapa dura
- IdiomaInglés
- Número de páginas188
EUR 1,29
EUR 6,62 gastos de envío desde Reino Unido a Estados Unidos de America
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR012842799
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Creating and Sustaining a Superior Customer Service Organization : A Book about Taking Care of the People Who Take Care of the Customers
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Bloomsbury Publishing USA, 2001
ISBN 10: 1567204503
ISBN 13: 9781567204506
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Librería: Better World Books: West, Reno, NV, Estados Unidos de America
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Condición: As New. Used book that is in almost brand-new condition. Nº de ref. del artículo: 50530699-75
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
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Hardcover. Condición: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.1. Nº de ref. del artículo: G1567204503I2N00
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
Librería: Bestsellersuk, Hereford, Reino Unido
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hardcover. Condición: Very Good. Dirty marks to cover and pages No.1 BESTSELLERS - great prices, friendly customer service â" all orders are dispatched next working day. Nº de ref. del artículo: mon0000869791
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
Librería: Patrico Books, Apollo Beach, FL, Estados Unidos de America
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hardcover. Condición: Very Good. Ships Out Tomorrow! Nº de ref. del artículo: 230809004
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Creating and Sustaining a Superior Customer Service Organization.
Publicado por
Quorum Books, 2001
ISBN 10: 1567204503
ISBN 13: 9781567204506
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Librería: Yushodo Co., Ltd., Fuefuki-shi, Yamanashi Pref., Japon
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Hardcover. Condición: Fine. 192p. Nº de ref. del artículo: NGY24491
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Creating and Sustaining A Superior Customer Service Organization: A Book About Taking Care of People Who Take Care of the Customers
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Quorum Books/ An Imprint of Greenwood Publishing Group, Inc., Westport, CT, 2002
ISBN 10: 1567204503
ISBN 13: 9781567204506
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Librería: gearbooks, The Bronx, NY, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Like New. Estado de la sobrecubierta: Like New. Richard Rossiter (Jacket Design) Ilustrador. 163 pp. Flawless book and dj. Nº de ref. del artículo: 2iiiBe0028
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
Librería: BOOKWEST, Phoenix, AZ, Estados Unidos de America
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
Librería: BennettBooksLtd, North Las Vegas, NV, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
hardcover. Condición: New. In shrink wrap. Looks like an interesting title! Nº de ref. del artículo: Q-1567204503
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
Librería: Lucky's Textbooks, Dallas, TX, Estados Unidos de America
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Condición: New. Nº de ref. del artículo: ABLIING23Mar2811580059737
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