Freedom from Command and Control: Rethinking Management for Lean Service - Tapa dura

Seddon, John

 
9781563273278: Freedom from Command and Control: Rethinking Management for Lean Service

Sinopsis

"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers

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Acerca del autor

John Seddon

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