Measuring Customer Satisfaction (50-Minute Series) - Tapa blanda

Gerson, Richard F.

 
9781560521785: Measuring Customer Satisfaction (50-Minute Series)

Sinopsis

After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive in any industry.

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Reseña del editor

After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive in any industry.

"Sobre este título" puede pertenecer a otra edición de este libro.