Interaction Design for Complex Problem Solving: Developing Useful and Usable Software (Interactive Technologies) - Tapa blanda

Mirel, Barbara

 
9781558608313: Interaction Design for Complex Problem Solving: Developing Useful and Usable Software (Interactive Technologies)
Tapa blanda
ISBN 10: 1558608311 ISBN 13: 9781558608313
Editorial: Morgan Kaufmann, 2003

Sinopsis

Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need. This book presents a groundbreaking approach to interaction design for complex problem solving applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for analyzing, modeling, and designing for exploratory inquiries.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Barbara Mirel is a visiting associate professor and research investigator at the University of Michigan where she teaches information visualization. Recently she has worked as a senior manager of human factors at a data visualization software company, a Member of the Technical Staff at Lucent Technologies, and Director of User Experience at Scient Corp. With teammates, she holds a patent for Visual Discovery design. Barbara is the recipient of numerous research grants for usability studies and has worked as a consultant to Fortune 500 companies across the country.

De la contraportada

This first book to tackle the thorny problem of developing software that is both usable and useful for users who have complex problems to solve.
--Janice (Ginny) Redish, Redish & Associates, Inc.

Barbara Mirel cracks open the problem of software usefulness with vigor and ambition.
T. R. Girill, University of California, Lawrence Livermore National Laboratory

Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need.

This book presents a groundbreaking approach to interaction design for complex problem solving applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for analyzing, modeling, and designing for exploratory inquiries

Features
·In depth case studies ranging from IT troubleshooting to marketing analysis to risk assessments in healthcare show exactly where and what goes wrong in real world
activities and how to improve them..

·Presents a system and framework for analyzing complex work and takes the mystery out of eliciting patterns of work and their meanings.

·Offers new perspectives for support and new design strategies for building the right models into programs so that they effectively address users' dynamic work. .

·Allows designers to turn findings into useful designs for problems that require users to create new knowledge but with no one right answer and with many methods of reaching solutions.

About the Author
Barbara Mirel is a visiting associate professor and research investigator at the University of Michigan where she teaches information visualization. Recently she has worked as a senior manager of human factors at a data visualization software company, a Member of the Technical Staff at Lucent Technologies, and Director of User Experience at Scient Corp. With teammates, she holds a patent for Visual Discovery design. Barbara is the recipient of numerous research grants for usability studies and has worked as a consultant to Fortune 500 companies across the country.|This first book to tackle the thorny problem of developing software that is both usable and useful for users who have complex problems to solve.
--Janice (Ginny) Redish, Redish & Associates, Inc.

Barbara Mirel cracks open the problem of software usefulness with vigor and ambition.
T. R. Girill, University of California, Lawrence Livermore National Laboratory

Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need.

This book presents a groundbreaking approach to interaction design for complex problem solving applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for analyzing, modeling, and designing for exploratory inquiries

Features
·In depth case studies ranging from IT troubleshooting to marketing analysis to risk assessments in healthcare show exactly where and what goes wrong in real world
activities and how to improve them..

·Presents a system and framework for analyzing complex work and takes the mystery out of eliciting patterns of work and their meanings.

·Offers new perspectives for support and new design strategies for building the right models into programs so that they effectively address users' dynamic work. .

·Allows designers to turn findings into useful designs for problems that require users to create new knowledge but with no one right answer and with many methods of reaching solutions.

About the Author
Barbara Mirel is a visiting associate professor and research investigator at the University of Michigan where she teaches information visualization. Recently she has worked as a senior manager of human factors at a data visualization software company, a Member of the Technical Staff at Lucent Technologies, and Director of User Experience at Scient Corp. With teammates, she holds a patent for Visual Discovery design. Barbara is the recipient of numerous research grants for usability studies and has worked as a consultant to Fortune 500 companies across the country.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Morgan Kaufmann
Año de publicación
2003
Idioma
Inglés
ISBN 10 
1558608311
ISBN 13 
9781558608313
Encuadernación
Tapa blanda
Número de páginas
444
Contacto del fabricante
no disponible
Persona responsable
no disponible