Contextual Design: Defining Customer-Centered Systems (Interactive Technologies)

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9781558604117: Contextual Design: Defining Customer-Centered Systems (Interactive Technologies)

This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.

Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions

"Sinopsis" puede pertenecer a otra edición de este libro.

Review:

There's certainly no shortage of software design methods: most demand total allegiance, and many claim to be the only true way to delivering useful and maintainable software systems in a timely manner. Contextual Design describes another worthwhile software engineering method, one that places the user (or customer) at the forefront of the software design process from beginning to end. This method seems to be a particularly worthwhile addition to the literature.

Contextual Design begins with contextual inquiry, where software developers interview users and attempt to understand the way they work. Such "customer empathy" is central to the Contextual Design process and a total understanding of "work" within organizations is the mantra here. The book describes how, later in the process, software developers step back from the user data and do an "affinity," which is an overall analysis of hundreds (or even thousands) of individual facts. Contextual Design then explains the additional steps required to build systems using this method, including building models for flow, sequence, and artifacts, and establishing the cultural and the physical environments for a system. After getting an overview, developers consolidate these initial models, get more user input, and then design user interfaces.

This book, written in a clear, informal style without excessive jargon, reads very much like a book on business motivation. Various practitioners of Contextual Design offer short testimonials on the software design method.

From the Back Cover:

This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.

Contextual Design enables you to:
* gather detailed data about how people work and use systems
* develop a coherent picture of a whole customer population
* generate system designs from a knowledge of customer work
* diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions

"The foremost experts on contextual inquiry have packed what they know into a book of substance and intelligence. It lucidly shows how to capture the real requirements of customers adn fit designs to their needs. If you care about your customers and want to understand what they need, then you need this book."
--Larry Constantine, Principal Consultant, Constantine & Locwood, Ltd., Professor of Computing Sciences, University of Technology, Sydney (Australia), Author of Constantine on Peopleware and Software for User

"This book conveys the understanding and wisdom that they [the authors] have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."
--Terry Winograd, Stanford University

"Sobre este título" puede pertenecer a otra edición de este libro.

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Beyer, Hugh, Holtzblatt, Karen
Editorial: Morgan Kaufmann (1997)
ISBN 10: 1558604111 ISBN 13: 9781558604117
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Descripción Morgan Kaufmann, 1997. Paperback. Estado de conservación: New. Never used!. Nº de ref. de la librería P111558604111

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Beyer, Hugh, Holtzblatt, Karen
Editorial: Morgan Kaufmann (1997)
ISBN 10: 1558604111 ISBN 13: 9781558604117
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Beyer, Hugh; Holtzblatt, Karen
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