Close to the Customer: 25 Management Tips from the Other Side of the Counter - Tapa dura

Donnelly, James H.

 
9781556235696: Close to the Customer: 25 Management Tips from the Other Side of the Counter

Sinopsis

Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership.

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Reseña del editor

Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership.

"Sobre este título" puede pertenecer a otra edición de este libro.

Otras ediciones populares con el mismo título

9780786310043: 25 Management Lessons From the Customer's Side of the Counter

Edición Destacada

ISBN 10:  0786310049 ISBN 13:  9780786310043
Editorial: McGraw-Hill Professional, 1996
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