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Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-to-do-it Manual: No. 159 - Tapa blanda

Dudden, Rosalind F.

 
9781555706043: Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-to-do-it Manual: No. 159
Tapa blanda
ISBN 10: 1555706045 ISBN 13: 9781555706043
Editorial: Association of College & Research Libraries, 2007

Sinopsis

This work provides easy-to-follow advice for using the latest management tools. Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation: Needs assessments; Performance improvements; Benchmarking; Library standards; and Outcome measures. Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools including checklists, forms, worksheets, and more - all reproducible from the CD-ROM - help you implement the methods easily and affectively. Managers in all types of libraries will find this an informative and practical resource for improving their organization.

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Reseña del editor

This work provides easy-to-follow advice for using the latest management tools. Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation: Needs assessments; Performance improvements; Benchmarking; Library standards; and Outcome measures. Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools including checklists, forms, worksheets, and more - all reproducible from the CD-ROM - help you implement the methods easily and affectively. Managers in all types of libraries will find this an informative and practical resource for improving their organization.

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Editorial
Association of College & Research Libraries
Año de publicación
2007
Idioma
Inglés
ISBN 10 
1555706045
ISBN 13 
9781555706043
Encuadernación
Tapa blanda
Número de páginas
298
Contacto del fabricante
no disponible
Persona responsable
no disponible