Starting and Operating Live Virtual Reference Services: A How-to-do-it Manual for Librarians: No. 118 - Tapa blanda

Meola, Marc; Stormont, Sam

 
9781555704445: Starting and Operating Live Virtual Reference Services: A How-to-do-it Manual for Librarians: No. 118
Tapa blanda
ISBN 10: 1555704441 ISBN 13: 9781555704445
Editorial: Association of College & Research Libraries, 2002

Sinopsis

The minds behind Temple University's real-time virtual reference desk walk the reader through six key steps to starting and operating a virtual reference service: preparation and planning; selecting software; deciding on staffing patterns; training reference personnel; marketing your live virtual reference desk; and evaluating effectiveness. The authors identify five service models: basic; homegrown; advanced; collaborative; and corporate, and provide strategies and tips for each. Loaded with graphics, checklists and examples, this manual combines contemporary theory with the best examples of practical applications.

"Sinopsis" puede pertenecer a otra edición de este libro.

Críticas

"A helpful overview for any librarian or manager thinking about implementing live virtual reference."

Reseña del editor

The minds behind Temple University's real-time virtual reference desk walk the reader through six key steps to starting and operating a virtual reference service: preparation and planning; selecting software; deciding on staffing patterns; training reference personnel; marketing your live virtual reference desk; and evaluating effectiveness. The authors identify five service models: basic; homegrown; advanced; collaborative; and corporate, and provide strategies and tips for each. Loaded with graphics, checklists and examples, this manual combines contemporary theory with the best examples of practical applications.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Association of College & Research Libraries
Año de publicación
2002
Idioma
Inglés
ISBN 10 
1555704441
ISBN 13 
9781555704445
Encuadernación
Tapa blanda
Número de páginas
150
Contacto del fabricante
no disponible
Persona responsable
no disponible