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Teamwork for Customers: Building Organizations That Take Pride in Serving (Jossey-Bass management series) - Tapa dura

Tjosvold, Dean

 
9781555424916: Teamwork for Customers: Building Organizations That Take Pride in Serving (Jossey-Bass management series)

Sinopsis

Shows executives and managers how to use team strategies to develop customer-responsive companies--where customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy. A start-to-finish guide to creating customer service-driven organizations.

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De la contraportada

Shows executives and managers how to use team strategies to develop customer-responsive companies--where customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy."One of the finest resources I have found in over ten years of developing employee involvement systems. Recognizing the potential power of teamwork is what this book is about."--Cynthia Kiser, vice president human resources, MGM Grand Hotel, Inc.

De la solapa interior

Shows executives and managers how to use team strategies to develop customer-responsive companies--where customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy. A start-to-finish guide to creating customer service-driven organizations.

"Sobre este título" puede pertenecer a otra edición de este libro.