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Sinopsis
How did a former bank executive and a kid from a car wash cross paths to discover a shared passion for crafting memorable customer experiences? From Mindless to Mindful answers this question while weaving together their lessons learned over two vastly different careers. Their stories are real and compelling-they transcend boundaries between industries, the nature of businesses, and generational gaps. In today's global marketplace, products and pricing are becoming less distinguishable. Organizations are discovering that great customer service is no longer enough-it takes more. From Mindless to Mindful will sharpen your focus on what really matters to the people who grow your business. You will gain fresh insights on building a culture where delivering memorable customer experiences is in the heart and mind of every manager and employee.
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Acerca del autor
Draj Fozard is a graduate of McMaster University and Mohawk College and has obtained her Net Promoter Certified Associate designation. She has over twenty years of senior leadership and customer service experience. She lives in Grimsby, Ontario.
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From Mindless to Mindful: How to Create Memorable Service Experiences
Publicado por
Insomniac Press (CA) 02/02/2015, 2015
ISBN 10: 1554831393
ISBN 13: 9781554831395
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Librería: Bahamut Media, Reading, Reino Unido
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Paperback. Condición: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Nº de ref. del artículo: 6545-9781554831395
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From Mindless to Mindful: How to Create Memorable Service Experiences
Librería: AwesomeBooks, Wallingford, Reino Unido
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Paperback. Condición: Very Good. From Mindless to Mindful: How to Create Memorable Service Experiences This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9781554831395
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From Mindless to Mindful
Publicado por
Insomniac Press, 2014
ISBN 10: 1554831393
ISBN 13: 9781554831395
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Tapa blanda
Librería: Buchpark, Trebbin, Alemania
Calificación del vendedor: 5 de 5 estrellas
Condición: Sehr gut. Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | How did a former bank executive and a kid from a car wash cross paths to discover a shared passion for crafting memorable customer experiences? From Mindless to Mindful answers this question while weaving together their lessons learned over two vastly different careers. Their stories are real and compelling-they transcend boundaries between industries, the nature of businesses, and generational gaps. In today's global marketplace, products and pricing are becoming less distinguishable. Organizations are discovering that great customer service is no longer enough-it takes more. From Mindless to Mindful will sharpen your focus on what really matters to the people who grow your business. You will gain fresh insights on building a culture where delivering memorable customer experiences is in the heart and mind of every manager and employee. Nº de ref. del artículo: 24755519/2
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EUR 18,66
Envío por EUR 105,00
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Se envía de Alemania a Estados Unidos de America
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