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It’s All about CEX!: The Essential Guide to Customer and Employee Experience - Tapa dura

Bradshaw, Jason S.

 
9781544512440: It’s All about CEX!: The Essential Guide to Customer and Employee Experience
Tapa dura
ISBN 10: 1544512449 ISBN 13: 9781544512440
Editorial: Lioncrest Publishing, 2018

Sinopsis

Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line.

 

It’s All About CEX! breaks experience down into its core components—success, ease, and connection—and shows you how to get the most mileage out of each one. Containing long-term strategies as well as immediate action items, this book will teach you how to

 

·         Make everybody feel genuinely appreciated

·         Personalize your customer service

·         Discover your employees’ untapped potential

·         And more

 

You have the ability to improve people’s lives. It’s All About CEX! reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line.

 

It’s All About CEX! breaks experience down into its core components—success, ease, and connection—and shows you how to get the most mileage out of each one. Containing long-term strategies as well as immediate action items, this book will teach you how to

 

·         Make everybody feel genuinely appreciated

·         Personalize your customer service

·         Discover your employees’ untapped potential

·         And more

 

You have the ability to improve people’s lives. It’s All About CEX! reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Lioncrest Publishing
Año de publicación
2018
Idioma
Inglés
ISBN 10 
1544512449
ISBN 13 
9781544512440
Encuadernación
Tapa dura
Número de páginas
180
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9781544512426: It’s All about CEX!: The Essential Guide to Customer and Employee Experience

Edición Destacada

ISBN 10:  1544512422 ISBN 13:  9781544512426
Editorial: Lioncrest Publishing, 2018
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