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Introduction to Service: What It Is and What It Should Be - Tapa blanda

Katzan, Harry

 
9781532035968: Introduction to Service: What It Is and What It Should Be
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ISBN 10: 1532035969 ISBN 13: 9781532035968
Editorial: iUniverse, 2017

Sinopsis

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service? 

The actual study of service science is a relatively new field, but it is one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan Jr., director of the Service Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. 

Harry Katzan Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include the following: 
            — Service Concepts 
            — Service Systems 
            — Information Services 
            — Service Management 
            — Service Business 

With a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, Introduction to Service is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service? 

The actual study of service science is a relatively new field, but it is one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan Jr., director of the Service Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. 

Harry Katzan Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include the following: 
            — Service Concepts 
            — Service Systems 
            — Information Services 
            — Service Management 
            — Service Business 

With a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, Introduction to Service is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
iUniverse
Año de publicación
2017
Idioma
Inglés
ISBN 10 
1532035969
ISBN 13 
9781532035968
Encuadernación
Tapa blanda
Número de páginas
124
Contacto del fabricante
no disponible
Persona responsable
GPSR Kontakt
gpsr@libri.de

Europaallee 1
Bad Hersfeld
36244
Alemania

Otras ediciones populares con el mismo título

9781532035982: Introduction to Service: What It Is and What It Should Be

Edición Destacada

ISBN 10:  1532035985 ISBN 13:  9781532035982
Editorial: iUniverse, 2017
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