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Sinopsis
The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?
Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book.
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.
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KEN BLANCHARD is the chief spiritual officer of The Ken Blanchard Companies, a worldwide human resource development company. He is also cofounder of The Center for Faithwalk Leadership, a nonprofit ministry dedicated to inspiring and equipping people to lead like Jesus at work, home and the community.
Few people have made a more positive and lasting impact on the day-to-day management of people and companies as Ken Blanchard. He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! His coauthored books about Jesus as the ultimate leadership role model (Leadership by the Book and The Servant Leader) have ignited a "Lead Like Jesus" movement.
He and his wife, Margie, live in San Diego and work with their son Scott, daughter Debbie, and Debbie's husband, Humberto Medina. For more information, please visit www.leadlikejesus.com or www.kenblanchard.com.
BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master's Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat'l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The U.S. Dept. of Energy, Shangri-La Hotels, Merry Maids, Verizon and the Singapore Security police!
Known as the speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, "Spreading Contagious Enthusiasm™." She is the author of eleven books, including The Simple Truths of Service, co-authored with Ken Blanchard; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers.
She lives on the beach in Sarasota, Florida, and adores her three grandchildren, Gavin, Kinsey and Owen. For more information, visit www.barbaraglanz.com.
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The Simple Truths of Service: Inspired by Johnny the Bagger: 0 (Ignite Reads)
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Simple Truths, 2018
ISBN 10: 1492675458
ISBN 13: 9781492675457
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Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
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Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR013234028
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The Simple Truths of Service: Inspired by Johnny the Bagger: 0 (Ignite Reads)
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Simple Truths, 2018
ISBN 10: 1492675458
ISBN 13: 9781492675457
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Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido
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Condición: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Nº de ref. del artículo: wbs2558938083
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The Simple Truths of Service: Inspired by Johnny the Bagger
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Simple Truths, 2018
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ISBN 13: 9781492675457
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Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.71. Nº de ref. del artículo: G1492675458I4N00
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The Simple Truths of Service: Inspired by Johnny the Bagger
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Simple Truths, 2018
ISBN 10: 1492675458
ISBN 13: 9781492675457
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Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
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The Simple Truths of Service: Inspired by Johnny the Bagger
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Simple Truths, 2018
ISBN 10: 1492675458
ISBN 13: 9781492675457
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The Simple Truths of Service: Inspired by Johnny the Bagger
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Simple Truths, 2018
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ISBN 13: 9781492675457
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The Simple Truths of Service: Inspired by Johnny the Bagger
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Simple Truths, 2018
ISBN 10: 1492675458
ISBN 13: 9781492675457
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The Simple Truths of Service: Inspired by Johnny the Bagger
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Simple Truths, 2018
ISBN 10: 1492675458
ISBN 13: 9781492675457
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The Simple Truths of Service: Inspired by Johnny the Bagger
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Simple Truths, 2018
ISBN 10: 1492675458
ISBN 13: 9781492675457
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The Simple Truths of Service
Librería: Rarewaves USA, OSWEGO, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardback. Condición: New. The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you? Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book. Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd. Nº de ref. del artículo: LU-9781492675457
Cantidad disponible: Más de 20 disponibles