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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams - Tapa blanda
Sinopsis
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.
Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition.
- Emphasize recent changes in business using the latest mapping techniques
- Create diagrams that account for multichannel experiences as well as ecosystem design
- Understand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionability
- Explore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence
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Acerca del autor
Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading visual online workspace for remote collaboration. Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Before returning to the U.S. in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz series in Germany
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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
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O'Reilly Media, 2021
ISBN 10: 1492076635
ISBN 13: 9781492076636
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Mapping Experiences
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Mapping Experiences
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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
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MAPPING EXPERIENCES
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Mapping Experiences
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Paperback. Condición: New. Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition.Emphasize recent changes in business using the latest mapping techniquesCreate diagrams that account for multichannel experiences as well as ecosystem designUnderstand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionabilityExplore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence. Nº de ref. del artículo: LU-9781492076636
Cantidad disponible: Más de 20 disponibles
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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams (Paperback or Softback)
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O'Reilly Media 12/15/2020, 2020
ISBN 10: 1492076635
ISBN 13: 9781492076636
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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
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Mapping Experiences
Librería: Rarewaves USA United, OSWEGO, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: New. Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition.Emphasize recent changes in business using the latest mapping techniquesCreate diagrams that account for multichannel experiences as well as ecosystem designUnderstand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionabilityExplore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence. Nº de ref. del artículo: LU-9781492076636
Cantidad disponible: Más de 20 disponibles
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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
Publicado por
O'Reilly Media, 2021
ISBN 10: 1492076635
ISBN 13: 9781492076636
Antiguo o usado
Tapa blanda
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