Artículos relacionados a Mapping Experiences: A Complete Guide to Creating Value...
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams - Tapa blanda
Sinopsis
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.
Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition.
- Emphasize recent changes in business using the latest mapping techniques
- Create diagrams that account for multichannel experiences as well as ecosystem design
- Understand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionability
- Explore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca del autor
Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading visual online workspace for remote collaboration. Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Before returning to the U.S. in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz series in Germany
"Sobre este título" puede pertenecer a otra edición de este libro.
Resultados de la búsqueda para Mapping Experiences: A Complete Guide to Creating Value...
Imagen del vendedor
Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
Publicado por
O'Reilly Media, 2021
ISBN 10: 1492076635
ISBN 13: 9781492076636
Antiguo o usado
Tapa blanda
Librería: clickgoodwillbooks, Indianapolis, IN, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: acceptable. Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media. Nº de ref. del artículo: CSIV.1492076635.A
Comprar usado
EUR 7,22
Envío por EUR 3,47
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen del vendedor
Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
Publicado por
O'Reilly Media, 2021
ISBN 10: 1492076635
ISBN 13: 9781492076636
Antiguo o usado
Tapa blanda
Librería: Goodwill of Central and Coastal Virginia, Richmond, VA, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: acceptable. Nº de ref. del artículo: CCVV.1492076635.A
Comprar usado
EUR 6,93
Envío por EUR 5,00
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
Publicado por
O'Reilly Media, 2021
ISBN 10: 1492076635
ISBN 13: 9781492076636
Antiguo o usado
Tapa blanda
Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00109386859
Comprar usado
EUR 12,37
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
Publicado por
O'Reilly Media (edition 2), 2021
ISBN 10: 1492076635
ISBN 13: 9781492076636
Antiguo o usado
Paperback
Librería: BooksRun, Philadelphia, PA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Fair. 2. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Nº de ref. del artículo: 1492076635-7-1
Comprar usado
EUR 12,77
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen del vendedor
Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
Publicado por
O'Reilly Media, 2021
ISBN 10: 1492076635
ISBN 13: 9781492076636
Antiguo o usado
Tapa blanda
Librería: Goodwill of Greater Milwaukee and Chicago, Racine, WI, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: acceptable. Book is considered to be in acceptable condition. The actual cover image may not match the stock photo. Book may have one or more of the following defects: noticeable wear on the cover dust jacket or spine; curved, dog eared or creased page s ; writing or highlighting inside or on the edges; sticker s or other adhesive on cover; CD DVD may not be included; and book may be a former library copy. Nº de ref. del artículo: SEWV.1492076635.A
Comprar usado
EUR 10,94
Envío por EUR 2,61
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
Publicado por
O'Reilly Media, 2020
ISBN 10: 1492076635
ISBN 13: 9781492076636
Antiguo o usado
Paperback
Librería: World of Books Inc, Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 2 de 5 estrellas
Paperback. Condición: Good. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Nº de ref. del artículo: CIN1492076635G
Comprar usado
EUR 14,16
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen del vendedor
Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
Publicado por
O'Reilly Media, 2021
ISBN 10: 1492076635
ISBN 13: 9781492076636
Antiguo o usado
Tapa dura
Librería: Revival Creek Books, Roswell, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Cloth. Condición: Near Fine. 2nd Edition, 1st Printing. Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams - Jim Kalbach. O'Reilly Media, 2021. Second edition, first printing. Condition: Near Fine (just short of new - minor shelf presence). Noted flaws, plainly: light handling/edge wear to covers; faint surface soiling to white covers; Photos show the exact copy you will receive. Printing points, checked on this copy: Cover and title page both read "Second Edition"; Copyright © 2021 James Kalbach; Revision History for the Second Edition: 2020-11-02 First release; ISBN 978-1-492-07663-6; Printed in Canada; Sent tracked. The book is wrapped in archival tissue and bubble wrap inside a rigid box - never a bare mailer. From a smoke-free home. Message me for more photographs of this exact copy. Nº de ref. del artículo: 5fa4eea8d6c3
Comprar usado
EUR 17,93
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
Librería: GoldBooks, Denver, CO, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. New Copy. Customer Service Guaranteed. Nº de ref. del artículo: 13C90_20_1492076635
Comprar nuevo
EUR 55,31
Envío por EUR 4,79
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen del vendedor
Mapping Experiences (Paperback)
Publicado por
O'Reilly Media, Sebastopol, 2020
ISBN 10: 1492076635
ISBN 13: 9781492076636
Nuevo
Paperback
Librería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. Paperback. Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for companies that can't pinpoint these problems because they're too focused on business processes. This updated book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. You'll learn how this unique tool helps you visually map your existing customer experience and envision future solutions.Product and brand managers, marketing specialists, and business owners will discover how experience diagramming can help determine where business goals and customer perspectives intersect. Once you're armed with this data, you can provide users with real value. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9781492076636
Comprar nuevo
EUR 60,24
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen del vendedor
Mapping Experiences (Paperback)
Publicado por
O'Reilly Media, Sebastopol, 2020
ISBN 10: 1492076635
ISBN 13: 9781492076636
Nuevo
Paperback
Librería: AussieBookSeller, Truganina, VIC, Australia
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. Paperback. Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for companies that can't pinpoint these problems because they're too focused on business processes. This updated book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. You'll learn how this unique tool helps you visually map your existing customer experience and envision future solutions.Product and brand managers, marketing specialists, and business owners will discover how experience diagramming can help determine where business goals and customer perspectives intersect. Once you're armed with this data, you can provide users with real value. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Nº de ref. del artículo: 9781492076636
Comprar nuevo
EUR 61,90
Envío por EUR 32,21
Se envía de Australia a Estados Unidos de America
Se envía de Australia a Estados Unidos de America
Cantidad disponible: 1 disponibles