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Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner - Tapa blanda

Randy ASteinberg

 
9781490719580: Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
Tapa blanda
ISBN 10: 149071958X ISBN 13: 9781490719580
Editorial: Trafford Publishing, 2014

Sinopsis

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies.The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation?Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly.Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities.Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program.Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Trafford Publishing
Año de publicación
2014
Idioma
Inglés
ISBN 10 
149071958X
ISBN 13 
9781490719580
Encuadernación
Tapa blanda
Número de páginas
458
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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