Artículos relacionados a The IT Support Handbook: A How-To Guide to Providing...
The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users - Tapa blanda
Sinopsis
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.
What You'll Learn
- Manage reporting, and keep a record of issues that occur
- Provide effective remote support for users away from home or working in another office
- Use error and system reporting in Windows to obtain high-quality, relevant information
- Spot patterns in user behavior that may be causing difficult-to-diagnose problems
- Be familiar with best practices to make you a better support professional
Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca del autor
Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee, since 2011, and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways. Originally from the UK, Mike now lives a simpler and less complicated life in the South of France with his two rescue collies, Evan and Robbie.
De la contraportada
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.
What You'll Learn:
- Manage reporting, and keep a record of issues that occur
- Provide effective remote support for users away from home or working in another office
- Use error and system reporting in Windows to obtain high-quality, relevant information
- Spot patterns in user behavior that may be causing difficult-to-diagnose problems
- Be familiar with best practices to make you a better support professional
This book is for IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways.
"Sobre este título" puede pertenecer a otra edición de este libro.
EUR 36,65
EUR 5,80 gastos de envío desde Estados Unidos de America a España
Destinos, gastos y plazos de envíoComprar nuevo
Ver este artículo
EUR 80,22
EUR 11,59 gastos de envío desde Reino Unido a España
Destinos, gastos y plazos de envío
Resultados de la búsqueda para The IT Support Handbook: A How-To Guide to Providing...
Imagen de archivo
The It Support Handbook: A How-To Guide to Providing Effective Help and Support to It Users
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.9. Nº de ref. del artículo: G1484251326I2N00
Cantidad disponible: 1 disponibles
Imagen del vendedor
The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users
Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Nº de ref. del artículo: wbs1633274647
Cantidad disponible: 1 disponibles
Imagen de archivo
The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users
Librería: medimops, Berlin, Alemania
Calificación del vendedor: 5 de 5 estrellas
Condición: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Nº de ref. del artículo: M01484251326-G
Cantidad disponible: 1 disponibles
Imagen del vendedor
The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users A How-To Guide to Providing Effective Help and Support to IT Users
Librería: Berliner Büchertisch eG, Berlin, Alemania
Calificación del vendedor: 5 de 5 estrellas
Softcover. Condición: Gut. 1. 216 S. Gutes Exemplar, geringe Gebrauchsspuren, Cover/SU berieben/bestoßen, innen alles in Ordnung. C250814ah94 ISBN: 9781484251324 Sprache: Englisch Gewicht in Gramm: 386. Nº de ref. del artículo: 736056
Cantidad disponible: 1 disponibles
Imagen de archivo
The It Support Handbook: A How-to Guide to Providing Effective Help and Support to It Users
Librería: Revaluation Books, Exeter, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Brand New. 197 pages. 9.75x7.00x0.50 inches. In Stock. Nº de ref. del artículo: zk1484251326
Cantidad disponible: 1 disponibles