Sinopsis
The book draws upon the Out Source Service Agents Programme that was launched in Xerox India in 1998. It covers the transformation of a group of Service Technicians with no background of business into successful entrepreneurs. It captures their fears and challenges as they set off on an unfamiliar journey and how they gradually learned the ropes to become successful business men .There were failures and setbacks for some and successes for others. The book is a factual assessment of the programme, covering more than a decade since its launch. The book covers what makes for good programme management and successful outsourcing of service operations through in- depth studies of thirteen of the early adopters of this programme. Each story provides rich material for use as case studies in training programmes and is also very good instructional material for those involved with customer services and outsource programme management. The book covers some of the issues that led to less than acceptable results from the company’s perspective and how these could have been avoided.
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor
The book draws upon the Out Source Service Agents Programme that was launched in Xerox India in 1998. It covers the transformation of a group of Service Technicians with no background of business into successful entrepreneurs. It captures their fears and challenges as they set off on an unfamiliar journey and how they gradually learned the ropes to become successful business men .There were failures and setbacks for some and successes for others. The book is a factual assessment of the programme, covering more than a decade since its launch. The book covers what makes for good programme management and successful outsourcing of service operations through in- depth studies of thirteen of the early adopters of this programme. Each story provides rich material for use as case studies in training programmes and is also very good instructional material for those involved with customer services and outsource programme management. The book covers some of the issues that led to less than acceptable results from the company's perspective and how these could have been avoided.
"Sobre este título" puede pertenecer a otra edición de este libro.
Otras ediciones populares con el mismo título
Resultados de la búsqueda para Building Winning Partnerships: A Ringside View
Imagen de archivo
Building Winning Partnerships A Ringside View
Impresión bajo demandaLibrería: PBShop.store US, Wood Dale, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
HRD. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. del artículo: L1-9781482818444
Comprar nuevo
EUR 20,08
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: Más de 20 disponibles
Imagen de archivo
Building Winning Partnerships A Ringside View
Impresión bajo demandaLibrería: PBShop.store UK, Fairford, GLOS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
HRD. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. del artículo: L1-9781482818444
Comprar nuevo
EUR 18,28
Envío por EUR 4,82
Se envía de Reino Unido a Estados Unidos de America
Se envía de Reino Unido a Estados Unidos de America
Cantidad disponible: Más de 20 disponibles
Imagen de archivo
Building Winning Partnerships: A Ringside View
Librería: Ria Christie Collections, Uxbridge, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: New. In. Nº de ref. del artículo: ria9781482818444_new
Comprar nuevo
EUR 18,45
Envío por EUR 13,89
Se envía de Reino Unido a Estados Unidos de America
Se envía de Reino Unido a Estados Unidos de America
Cantidad disponible: Más de 20 disponibles
Imagen de archivo
Building Winning Partnerships: A Ringside View
Impresión bajo demandaLibrería: THE SAINT BOOKSTORE, Southport, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days. Nº de ref. del artículo: C9781482818444
Comprar nuevo
EUR 19,67
Envío por EUR 16,54
Se envía de Reino Unido a Estados Unidos de America
Se envía de Reino Unido a Estados Unidos de America
Cantidad disponible: Más de 20 disponibles
Imagen del vendedor
Building Winning Partnerships
Librería: moluna, Greven, Alemania
Calificación del vendedor: 5 de 5 estrellas
Gebunden. Condición: New. KlappentextrnrnThe book draws upon the Out Source Service Agents Programme that was launched in Xerox India in 1998. It covers the transformation of a group of Service Technicians with no background of business into successful entrepreneurs. It . Nº de ref. del artículo: 447912256
Comprar nuevo
EUR 23,24
Envío por EUR 48,99
Se envía de Alemania a Estados Unidos de America
Se envía de Alemania a Estados Unidos de America
Cantidad disponible: Más de 20 disponibles
Imagen del vendedor
Building Winning Partnerships: A Ringside View
Publicado por
Author Solutions Inc Jan 2014, 2014
ISBN 10: 1482818442
ISBN 13: 9781482818444
Nuevo
Tapa dura
Librería: AHA-BUCH GmbH, Einbeck, Alemania
Calificación del vendedor: 5 de 5 estrellas
Buch. Condición: Neu. Neuware - The book draws upon the Out Source Service Agents Programme that was launched in Xerox India in 1998. It covers the transformation of a group of Service Technicians with no background of business into successful entrepreneurs. It captures their fears and challenges as they set off on an unfamiliar journey and how they gradually learned the ropes to become successful business men .There were failures and setbacks for some and successes for others. The book is a factual assessment of the programme, covering more than a decade since its launch.The book covers what makes for good programme management and successful outsourcing of service operations through in- depth studies of thirteen of the early adopters of this programme. Each story provides rich material for use as case studies in training programmes and is also very good instructional material for those involved with customer services and outsource programme management.The book covers some of the issues that led to less than acceptable results from the company's perspective and how these could have been avoided. Nº de ref. del artículo: 9781482818444
Comprar nuevo
EUR 27,44
Envío por EUR 61,70
Se envía de Alemania a Estados Unidos de America
Se envía de Alemania a Estados Unidos de America
Cantidad disponible: 1 disponibles