The Ten Commandments of Customer Service - Tapa blanda

Sinopsis

Are you sick and tired of bad customer service? We all are! Do you feel customer service is becoming a dying art? We all do!! Do you wish there was only some way to fix it? Well, there is and "The Ten Commandments of Customer Service" is the solution! Written by Richard Corrente, who has been a business analyst and a national public speaker for over 30 years, this book is the perfect read for these hard financial times. Each chapter describes, in great humor, what's wrong and how to fix it. And Rick's point of view is spot on! He makes sense! Good, common sense! His mission: To fix what's wrong, bring back profits and restore customer service. He's been preaching that nationally for decades and now, for the first time it's reduced to writing. Rick has a motto: Learn-The-Need, Serve-The-Need and that mindset is apparent on every page! (it's even the title of chapter 3) This book is the start of the Customer Service Revolution and you can be part of it. It starts with page one and is guaranteed to be one of those few books that you read over and over. Inside you'll find smart quotes, great stories, funny catch phrases and even a few new words to add to your vocabulary. You will find yourself quoting from it and recommending it to everyone. You'll enjoy greater business and personal success that ever before and your new smile will make your competition wonder what you're up to. Customer service is being restored "one American Company at a time" and this is your chance to be part of it! Read on! Read on!

"Sinopsis" puede pertenecer a otra edición de este libro.