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Emotional Business: Inspiring Human Connectedness to Grow Earnings and the Economy - Tapa dura

Rao MD Phd Med, Ravi

 
9781475926187: Emotional Business: Inspiring Human Connectedness to Grow Earnings and the Economy
Tapa dura
ISBN 10: 1475926189 ISBN 13: 9781475926187
Editorial: iUniverse, 2012

Sinopsis

If you’ve ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then you’ve experienced the business effects of emotional disconnection.

In today’s knowledge-driven and service centered economy, emotional excellence isn’t idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun.

Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to:

• Evoke intense customer passion to boost sales

• Eliminate the financial self-destruction of infighting

• Excite employees to care for each other to ensure effectiveness

Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

If you've ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then you've experienced the business effects of emotional disconnection.

In today's knowledge-driven and service centered economy, emotional excellence isn't idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun.

Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to:

· Evoke intense customer passion to boost sales

· Eliminate the financial self-destruction of infighting

· Excite employees to care for each other to ensure effectiveness

Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
iUniverse
Año de publicación
2012
Idioma
Inglés
ISBN 10 
1475926189
ISBN 13 
9781475926187
Encuadernación
Tapa dura
Número de páginas
230
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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