Business Performance Excellence - Tapa dura

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Jeffrey T. Luftig is the Lockheed Martin professor of management and director of the Lockheed Martin Engineering Management Program, University of Colorado, and the director of Vector, the university's center for business performance improvement. He is also president emeritus of Luftig & Warren International, which developed and delivered training and consulting services in the quality sciences to businesses and industries throughout the United States, Europe, Asia, South America, and Australia. Clients included Alcoa, Hughes Aircraft, IBM, Ford Motor Company, and Motorola. Luftig is a past recipient of the endowed chair for research, development, and training in the quality sciences, funded by Ford Motor Company, and the W. E. Deming chair at the University of Colorado.

Steven M. Ouellette is an instructor on the Lockheed Martin Engineering Management Program, University of Colorado. He is also the lead consultant for Vector, working with a number of the university's clients on implementations of the TAU/CPR model. Ouellette earned his undergraduate degree in metallurgical and materials science engineering at the Colorado School of Mines. After graduation, he won a Thomas J. Watson fellowship and spent a year in Europe studying the evolution, fabrication, and social impact of the European sword. He then worked for Alcoa, achieving the rank of senior metallurgical engineer, and subsequently joined Luftig & Warren International. He is now president and owner of The ROI Alliance and director of EMP's Center for Statistical Solutions. He writes a monthly column for Inside Six Sigma called "The Six Sigma heretic."