Maximizing Management Performance and Quality with Service Analytics - Tapa dura

Rosu, Daniela; Diao, Yixin

 
9781466684966: Maximizing Management Performance and Quality with Service Analytics
Tapa dura
ISBN 10: 1466684968 ISBN 13: 9781466684966
Editorial: Business Science Reference, 2015

Sinopsis

Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction. Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Yixin Diao, IBM T. J. Watson Research Center, USA.

Daniela Rosu, IBM T. J. Watson Research Center, USA.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Business Science Reference
Año de publicación
2015
Idioma
Inglés
ISBN 10 
1466684968
ISBN 13 
9781466684966
Encuadernación
Tapa dura
Número de páginas
492
Editor
Rosu Daniela, Diao Yixin
Contacto del fabricante
no disponible
Persona responsable
no disponible