Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation - Tapa dura

Chew, Eng K.; Gottschalk, Petter

 
9781466625129: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation
Tapa dura
ISBN 10: 1466625120 ISBN 13: 9781466625129
Editorial: Business Science Reference, 2012

Sinopsis

As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms’ knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm’s knowledge organizations as well as facilitate service innovation and customer value co-creation.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

As service centred organisations become and focused on the customer, values are co-created with their customers through organisational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms' knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge and organisational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organisations as well as facilitate service innovation and customer value co-creation.

Reseña del editor

As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms' knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organizations as well as facilitate service innovation and customer value co-creation.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Business Science Reference
Año de publicación
2012
Idioma
Inglés
ISBN 10 
1466625120
ISBN 13 
9781466625129
Encuadernación
Tapa dura
Número de páginas
620
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Alemania

Otras ediciones populares con el mismo título

9781466625143: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

Edición Destacada

ISBN 10:  1466625147 ISBN 13:  9781466625143
Editorial: Business Science Reference, 2012
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