Artículos relacionados a NVQ Level 2 Certificate Customer Service (QCF)
Sinopsis
A textbook for all awarding bodies designed to help the work-based learner - who only see their assessor once per month.
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca del autor
Sarah Pilbeam is an External Verifier for a major awarding body. Maureen Everett is Chief Verifier for a major awarding body.
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialHodder Education
- Año de publicación2012
- ISBN 10 1444157434
- ISBN 13 9781444157437
- EncuadernaciónTapa blanda
- IdiomaInglés
- Número de páginas232
- EditorEverett Maureen
- Contacto del fabricanteno disponible
Resultados de la búsqueda para NVQ Level 2 Certificate Customer Service (QCF)
Imagen de archivo
Customer Service NVQ, Level 2
Publicado por
Hachette Learning, 2012
ISBN 10: 1444157434
ISBN 13: 9781444157437
Antiguo o usado
Tapa blanda
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: GRP77019670
Cantidad disponible: 3 disponibles
Imagen de archivo
NVQ Level 2 Certificate Customer Service (QCF)
Publicado por
Hachette Learning, United Kingdom, 2012
ISBN 10: 1444157434
ISBN 13: 9781444157437
Antiguo o usado
Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. Suitable for Apprenticeships and written to the QCF standards, this new textbook, for all awarding bodies, covers the core and most popular optional units of the Level 2 in Customer Service. Written by an experienced senior verifier and edited by the Chief Verifier, the book maximises students' chances of success by clearly linking the assessment requirements to the relevant knowledge and understanding. Numerous activities and tasks will help students to remember and further understand the clearly explained concepts. Units covered: - Communicate using customer service language - Follow the rules to deliver customer service - Give customers a positive impression of yourself and your organisation - Deliver reliable customer service - Recognise and deal with customer queries, requests and problems - Develop customer relationships - Communicate effectively with customers. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR006994934
Cantidad disponible: 3 disponibles
Imagen de archivo
Customer Service: NVQ Level 2
Publicado por
Hodder Education, 2012
ISBN 10: 1444157434
ISBN 13: 9781444157437
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9781444157437. Nº de ref. del artículo: 8546274
Cantidad disponible: 1 disponibles