Calming Upset Customers (Crisp Fifty Minute Series) - Tapa blanda

Morgan, Rebecca

 
9781426018343: Calming Upset Customers (Crisp Fifty Minute Series)

Sinopsis

When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.

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Reseña del editor

When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.

"Sobre este título" puede pertenecer a otra edición de este libro.

Otras ediciones populares con el mismo título

9781560526698: Calming Upset Customers: Staying Effective During Unpleasant Situations (Fifty-minute Series)

Edición Destacada

ISBN 10:  1560526696 ISBN 13:  9781560526698
Editorial: Crisp Publications Inc, 2002
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