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The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary - Tapa dura

Gilbert-Jamison, Theo

 
9781420856316: The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary
Tapa dura
ISBN 10: 1420856316 ISBN 13: 9781420856316
Editorial: AuthorHouse, 2005

Sinopsis

In reading this book, you will find that The Six Principles of Service Excellence IS:

• A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.

• More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders.

You will further come to realize that The Six Principles of Service Excellence IS NOT:

• A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day.

• For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive.

• A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

In reading this book, you will find that The Six Principles of Service Excellence IS: . A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. . More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: . A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. . For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. . A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
AuthorHouse
Año de publicación
2005
Idioma
Inglés
ISBN 10 
1420856316
ISBN 13 
9781420856316
Encuadernación
Tapa dura
Número de páginas
156
Contacto del fabricante
no disponible
Persona responsable
Buchpark GmbH
gpsr@buchpark.de

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Alemania