Demystifying Communications Risk: A Guide to Revenue Risk Management in the Communications Sector - Tapa dura

Johnson, Mark

 
9781409429418: Demystifying Communications Risk: A Guide to Revenue Risk Management in the Communications Sector
Tapa dura
ISBN 10: 1409429415 ISBN 13: 9781409429418
Editorial: Routledge, 2012

Sinopsis

The rapid pace and increasing convergence of internet, phone and other communications technologies has created extraordinary opportunities for business but the complexity of these new service mixes creates parallel opportunities for fraud and revenue leakage. Companies seeking to use communications technology as a delivery or payment platform for digital services are particularly at risk. They need to understand both their strategic and operational risks as well as those affecting their stakeholders - partners and customers. Effective risk management is as much about awareness, culture, training and organization as it is about technology. Mark Johnson's practical guide, Demystifying Communications Risk, highlights cases from a wide range of geographies and cultures and is designed to raise awareness of the multi-faceted and often complex forms that operational revenue risks take in the communications sector. It provides managers with an understanding of the nature and implications of the risks they face and the human, organizational and technological approaches that can help avoid or mitigate them.

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Acerca del autor

Mark Johnson is Chairman of The Risk Management Group, a consultancy specialising in operational and revenue risk management services for clients throughout the world. His earlier career included 10 years’ experience in narcotics enforcement, followed by senior roles in fraud control and communications risk management at Cable and Wireless, Nortel, and Ericsson.

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Editorial
Routledge
Año de publicación
2012
Idioma
Inglés
ISBN 10 
1409429415
ISBN 13 
9781409429418
Encuadernación
Tapa dura
Número de edición
1
Número de páginas
270
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9781138278936: Demystifying Communications Risk: A Guide to Revenue Risk Management in the Communications Sector

Edición Destacada

ISBN 10:  1138278939 ISBN 13:  9781138278936
Editorial: Routledge, 2016
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