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Effective Multi-Unit Leadership: Local Leadership in Multi-Site Situations - Tapa dura

Edger, Chris

 
9781409424321: Effective Multi-Unit Leadership: Local Leadership in Multi-Site Situations
Tapa dura
ISBN 10: 1409424324 ISBN 13: 9781409424321
Editorial: Routledge, 2012

Sinopsis

Land-based multi-unit service enterprises face significant economic disruption at the present time. A pivotal actor in these organisations is the Multi-Unit Leader (MUL) - otherwise known as District, Area or Regional Manager. Given inherent challenges and their complex positional space, how do effective MULs optimise performance? In his book, Effective Multi-Unit Leadership - full of up-to-date case studies - Chris Edger advances an Integrated Model of MUL that elucidates how key activities (sales-led service, systems and standards - 3Ss) are driven through behavioural practices (commitment, control and change - 3Cs) underpinned by MUL personal characteristics (expertise, emotional intelligence and energy - 3Es). Central to this model is the notion of ’portfolio optimisation through social exchange’ (POSE) where MULs apply ’local leadership’, leveraging their portfolios through the deft application of exchange-based currencies. As such, this book provides an essential guide to practitioners and academics on the art and science of Effective Multi-Unit Leadership.

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Acerca del autor

Dr Chris Edger is Professor of Multi-Unit Leadership at the Academy of Multi-Unit Leadership (AMUL), Birmingham City Business School, Birmingham City University, UK. Concentrating exclusively on the art and science of effective ’local leadership’ within multi-unit contexts, Professor Edger’s teaching specialisms at AMUL are Service Leadership and Operational Improvement. He has a PhD from Warwick Business School (ESRC award), a DMS and MBA from Nottingham Business School, an MSc(econ) with distinction from the London School of Economics and is a Fellow of the Chartered Institute of Personnel and Development. Professor Edger has held Area, Regional and Executive Director positions in UK, US and European-owned multi-site Corporations. Latterly he was Group HR, Service and Productivity Director of Mitchells and Butlers Plc., the UK's leading casual dining operator (22 brands, 2,000 sites and 44,000 employees). In 2010 he and his HR team won the Personnel Today 'HR Impact of the Year' Award.

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Editorial
Routledge
Año de publicación
2012
Idioma
Inglés
ISBN 10 
1409424324
ISBN 13 
9781409424321
Encuadernación
Tapa dura
Número de edición
1
Número de páginas
330
Contacto del fabricante
Taylor and Francis, GPSR Taylor and Francis
gpsr@taylorandfrancis.com

Taylor & Francis Verlag GmbH, Kaufingerstraße 24
München
80331
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