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Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management - Tapa dura

Munoz-Seca, Beatriz; Muunoz-Seca, Beatriz; Riverola, Josep

 
9781403941374: Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management

Sinopsis

Improving service and profits should be the constant aim of the operation side of any company. This book uncovers the role of knowledge and problem solving as the cornerstones of the improvement process. It presents the logic of the situation and shows practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

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Acerca del autor

BEATRIZ MUOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain. JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.

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