Managing Challenging Clients: Building Effective Relationships with Difficult Customers - Tapa blanda

Sinopsis

Handling Challenging Client Behaviour: It's Your Responsibility Reputational Risk: Your Client's Dilemma Controlling Clients: Involvement, Trust and Control Maintaining the Balance: Clients Who Take Advantage Trouble with Responsibility and Commitment: Customers Who Say One Thing and Do Another When Enough Is Enough: Ceasing to Work with Troublesome Clients References and Recommended Reading

"Sinopsis" puede pertenecer a otra edición de este libro.