Service operations management (Business and Economics) - Tapa blanda

Johnston, Robert; Shulver, Michael

 
9781292739090: Service operations management (Business and Economics)
Tapa blanda
ISBN 10: 1292739096 ISBN 13: 9781292739090
Editorial: Pearson, 2030

Sinopsis

Address real-world organisational challenges by applying the principles of Service Operations Management Service Operations Management, 6th edition provides an understanding of how service performance can be improved in organisations. It features tools and techniques throughout, along with examples from a wide variety of international businesses.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Robert Johnston was Professor of Operations Management at Warwick Business School. Robert also served on the editorial boards of ten leading journals and was an Honorary Fellow of the European Operations Management Association and a Vice President of the Institute of Customer Service.

Michael Shulver has lectured on Service Operations Management at Bath School of Management, Warwick Business School and Birmingham Business School. At Birmingham Michael designed and set up the world's first accredited wholly online MBA Programme.

Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and 'Honorary Fellow of the European Operations Management Association'. Nigel is a consultant, researcher and teacher with experience in financial services, oil and gas, utilities, retail, professional services, general services, aerospace, FMCG and engineering manufacturing.

Alan Betts founded HT2 Limited, a pioneering learning software company, which he led to win the Queen’s Award for Innovation. Alan has worked Warwick Business School and the University of San Diego.

De la contraportada

Address real-world organisational challenges by applying the principles of Service Operations Management Service Operations Management, 6th edition provides an understanding of how service performance can be improved in organisations. It features tools and techniques throughout, along with examples from a wide variety of international businesses.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Pearson
Año de publicación
2030
Idioma
Inglés
ISBN 10 
1292739096
ISBN 13 
9781292739090
Encuadernación
Tapa blanda
Número de edición
6
Número de páginas
664
Contacto del fabricante
salesde@pearson.com
salesde@pearson.com

Lilienthalstraße 2
Hallbergmoos
85399
Alemania