Artículos relacionados a Service operations management. Improving service delivery...
Sinopsis
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
Pearson, the world's learning company.
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca del autor
Robert Johnston was Professor of Operations Management at Warwick Business School. He had a management degree from the University of Aston and a Ph.D. from the University of Warwick. Before moving to academia Bob held several line management and senior management posts in a number of service organisations in both the public and private sectors.
Michael Shulver is a Senior Lecturer in the Information, Decision and Operations Division at Bath School of Management. Michael has MBA and Ph.D. degrees from the University of Warwick. Before his time in academia Michael was an aircraft engineer and he has also worked as a consultant in performance management.
Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant and writer with wide experience in many sectors.
Graham Clark is Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme. He has a degree in mechanical engineering from Leeds University and a master’s degree in management from Imperial College, London University. He is a non-executive director of the Institute of Customer Service and a member of the leadership team of the UK chapter of the Association for Service Management.
De la contraportada
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges.
Pearson, the world's learning company.
"Sobre este título" puede pertenecer a otra edición de este libro.
EUR 53,83
EUR 10,31 gastos de envío desde Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envíoComprar nuevo
Ver este artículo
EUR 11,30
GRATIS gastos de envío en Estados Unidos de America
Destinos, gastos y plazos de envíoResultados de la búsqueda para Service operations management. Improving service delivery...
Edición internacional
Service Operations Management: Improving Service Delivery
Edición internacionalLibrería: booksdeck, Westlake Village, CA, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Softcover. Condición: New. Brand new book. International edition printed overseas but with similar contents as compared to the US edition. Same day shipping with tracking. Nº de ref. del artículo: 58|9781292064468
Cantidad disponible: Más de 20 disponibles
Imagen de archivo
Service Operations Management: Improving Service Delivery (5th US Edition)
Librería: SellOnline2020, PLAISTOW, NH, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Soft cover. Condición: New. 5th or later Edition. Brand New textbook. Ship from Multiple Locations, including Asia , Hong Kong ,Taiwan , US or Canada depend on stock location. Nº de ref. del artículo: 001631
Cantidad disponible: 1 disponibles
Imagen del vendedor
Service Operations Management: Improving Service Delivery
Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: wbs4861099398
Gastos de envío:
EUR 10,31
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management 5E
Librería: Romtrade Corp., STERLING HEIGHTS, MI, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Nº de ref. del artículo: ABNR-243055
Cantidad disponible: 5 disponibles
Imagen de archivo
Service Operations Management 5E
Librería: Basi6 International, Irving, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Nº de ref. del artículo: ABEJUNE24-22612
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management
Librería: Books Puddle, New York, NY, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: New. Nº de ref. del artículo: 26394499299
Cantidad disponible: 2 disponibles
Imagen de archivo
Service Operations Management 5E
Librería: SMASS Sellers, IRVING, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Brand New Original US Edition. Customer service! Satisfaction Guaranteed. Nº de ref. del artículo: ASNT3-243055
Cantidad disponible: 5 disponibles
Imagen de archivo
Service Operations Management
Librería: Majestic Books, Hounslow, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Nº de ref. del artículo: 401877820
Gastos de envío:
EUR 7,49
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 2 disponibles
Imagen de archivo
Service Operations Management: Improving Service Delivery
Librería: ALLBOOKS1, Direk, SA, Australia
Calificación del vendedor: 5 de 5 estrellas
Nº de ref. del artículo: SHUB22612
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management
Librería: Biblios, Frankfurt am main, HESSE, Alemania
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Nº de ref. del artículo: 18394499305
Gastos de envío:
EUR 9,95
De Alemania a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 4 disponibles