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Sinopsis
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
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ISE Service Management: Operations, Strategy, Information Technology
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McGraw-Hill Interamericana de España S.L., 2021
ISBN 10: 1260092429
ISBN 13: 9781260092424
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Service Management
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McGraw-Hill Interamericana de España S.L., 2021
ISBN 10: 1260092429
ISBN 13: 9781260092424
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Service Management
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McGraw-Hill Interamericana de España S.L., 2021
ISBN 10: 1260092429
ISBN 13: 9781260092424
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Ise Service Management: Operations, Strategy, Information Technology
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McGraw-Hill Education, 2018
ISBN 10: 1260092429
ISBN 13: 9781260092424
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Ise Service Management: Operations, Strategy, Information Technology
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McGraw-Hill Education, 2018
ISBN 10: 1260092429
ISBN 13: 9781260092424
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
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Service Management Operations, Strategy, Information Technology
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McGraw Hill Education, NY, 2019
ISBN 10: 1260092429
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Soft cover. Condición: Very Fine. Estado de la sobrecubierta: None Issued. Ninth Edition. This is A Very Fine (Appears Unread) copy of the Ninth Edition (Later printing). Indexed. A statement (Publisher) states that "The International Student Edition is for Use Outside of the U.S. Nº de ref. del artículo: 054110
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(ISE)SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY
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McGraw-Hill Interamericana de España S.L., 2021
ISBN 10: 1260092429
ISBN 13: 9781260092424
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Service Management: Operations, Strategy, Information Technology, 9th edition
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McGraw-Hill Education, 2018
ISBN 10: 1260092429
ISBN 13: 9781260092424
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Soft cover. Condición: New. Estado de la sobrecubierta: New. International Edition. **INTERNATIONAL EDITION** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments go through via USPS/UPS/DHL with tracking numbers. Great professional textbook selling experience and expedite shipping service. Nº de ref. del artículo: ABE-1545481116901
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Service Management: Operations, Strategy, Information Technology, 9th
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McGraw-Hill Education, OH, 2018
ISBN 10: 1260092429
ISBN 13: 9781260092424
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Trade paperback. Condición: New in new dust jacket. 9th edition. INTERNATIONAL EDITION. ***INTERNATIONAL EDITION*** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments contain tracking numbers. Great professional textbook selling experience and expedite shipping service. 546 p. Audience: College/higher education. Nº de ref. del artículo: K010DB0001392
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Service Management
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McGraw-Hill Interamericana de España S.L., 2021
ISBN 10: 1260092429
ISBN 13: 9781260092424
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Condición: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Nº de ref. del artículo: ZEV.1260092429.G
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