ISE Service Management: Operations, Strategy, Information Technology (SIN COLECCION) - Tapa blanda

Bordoloi,Sanjeev; Fitzsimmons,James; Fitzsimmons,Mona

 
9781260092424: ISE Service Management: Operations, Strategy, Information Technology (SIN COLECCION)
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ISBN 10: 1260092429 ISBN 13: 9781260092424
Editorial: McGraw-Hill Interamericana de España S.L., 2021

Sinopsis

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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Acerca de los autores

James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects. 

James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.

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Editorial
McGraw-Hill Interamericana de España S.L.
Año de publicación
2021
Idioma
Inglés
ISBN 10 
1260092429
ISBN 13 
9781260092424
Encuadernación
Tapa blanda
Número de páginas
1088
Contacto del fabricante
MCGRAW-HILL INTERAMERICANA DE ESPAÑA, S.L.
incidencias@mheducation.com

CALLE BASAURI, 17
ARAVACA
28023
España

Otras ediciones populares con el mismo título

9781259784637: SERVICE MANAGEMENT: OPERATIONS STRATEGY INFORMATION TECHNOLOGY

Edición Destacada

ISBN 10:  1259784630 ISBN 13:  9781259784637
Editorial: McGraw Hill Education, 2018
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