The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship - Tapa dura

Fleischer, Joe

 
9781138412415: The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship
Tapa dura
ISBN 10: 1138412414 ISBN 13: 9781138412415
Editorial: CRC Press, 2017

Sinopsis

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

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Acerca del autor

Joe Fleischer, Call Center magazine's chief technical editor, regularly writes about how companies use technology to serve customers by phone and online. He's in frequent demand as a speaker at leading events, including Call Center Demo and Conference. Brendan Read, Call Center magazine's services editor and author of Designing the Best Call Center for Your Business, writes about site selection, design, staffing, training, certification, outsourcing, teleworking, and laws and regulations. An experienced reporter and business journalist, he writes and occasionally speaks at trade shows in a unique way that makes complex topics understandable and interesting.

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Editorial
CRC Press
Año de publicación
2017
Idioma
Inglés
ISBN 10 
1138412414
ISBN 13 
9781138412415
Encuadernación
Tapa dura
Número de edición
1
Número de páginas
272
Contacto del fabricante
Taylor and Francis, GPSR Taylor and Francis
gpsr@taylorandfrancis.com

Taylor & Francis Verlag GmbH, Kaufingerstraße 24
München
80331
Alemania

Otras ediciones populares con el mismo título

9781578200979: The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship

Edición Destacada

ISBN 10:  1578200970 ISBN 13:  9781578200979
Editorial: CRC Press, 2002
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