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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions - Tapa dura

Bodin, Madeline

 
9781138412330: The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
Tapa dura
ISBN 10: 1138412333 ISBN 13: 9781138412330
Editorial: CRC Press, 2017

Sinopsis

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

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Acerca del autor

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

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Editorial
CRC Press
Año de publicación
2017
Idioma
Inglés
ISBN 10 
1138412333
ISBN 13 
9781138412330
Encuadernación
Tapa dura
Número de edición
3
Número de páginas
232
Contacto del fabricante
Taylor and Francis, GPSR Taylor and Francis
gpsr@taylorandfrancis.com

Taylor & Francis Verlag GmbH, Kaufingerstraße 24
München
80331
Alemania