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Customers at Work: New Perspectives on Interactive Service Work - Tapa dura

 
9781137293244: Customers at Work: New Perspectives on Interactive Service Work
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ISBN 10: 1137293241 ISBN 13: 9781137293244
Editorial: AIAA, 2013

Sinopsis

Customers at Work is about the ongoing transformation of service relationships, focusing on the incorporation of the customer’s active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations between customers and service providers as they interact in any kind of service relationship. It presents distinctly sociological approaches that provide new insights to the debates about service proletariat and internet-based knowledge work. Recent research on service interaction, informed by the German sociology of work tradition, highlights profound changes in service relationships that will shape the quality of future service work. The authors of this volume bring together many of these recent core findings and offer them in a combination of theoretical exploration and empirical analysis to an international audience for the first time.

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Acerca del autor

Tabea Beyreuther, Chemnitz University of Technology, Germany Bernd Bienzeisler, Fraunhofer Institute for Industrial Engineering, Germany Thomas Birken, ISF München, Germany Fritz Böhle, University of Augsburg, Germany Christian Eismann, Chemnitz University of Technology, Germany Heidemarie Hanekop, University of Göttingen, Germany Anna Hoffmann, Chemnitz University of Technology, Germany Sabine Hornung, Chemnitz University of Technology, Germany Heike Jacobsen, Brandenburg University of Technology, Germany Nick Kratzer, ISF München, Germany Wolfgang Menz, ISF München, Germany Kerstin Rieder, Aalen University, Germany G. Günter Voß, Chemnitz University of Technology, Germany Stephan Voswinkel, Johann Wolfgang Goethe-Universitaetthe, Germany Margit Weihrich, Augsburg University, Germany Volker Wittke University of Göttingen, Germany

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Editorial
AIAA
Año de publicación
2013
Idioma
Inglés
ISBN 10 
1137293241
ISBN 13 
9781137293244
Encuadernación
Tapa dura
Número de páginas
272
Editor
Kleemann Frank, Dunkel Wolfgang
Contacto del fabricante
Springer Nature Customer Service Center GmbH
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