ITIL Foundation Exam Study Guide - Tapa blanda

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Liz Gallacher has implemented improvement programs based on the ITIL framework for many different organizations. Liz holds the ITIL Manager and ITIL Expert certifications and was a member of the ISEB Managers Certificate Examiners panel. Helen Morris has implemented improvement programs for a wide variety of organizations, based on IT Service Management best practice. Helen holds the ITIL Manager and ITIL Expert certifications. She also holds the ISEB Consultancy certificate, and specializes in service management consultancy. Both Liz and Helen are fully accredited ITIL trainers.

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Includes Real-World Scenarios, Hands-On Exercises, and Access to Exam Prep Software Featuring:

• Custom Test Engine

• Over 300 Sample Questions

• Electronic Flashcards

Everything you need to ace the ITIL® Foundation exam

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification test for IT management professionals. If you are among the nearly quarter-million IT managers worldwide who will sit for the exam this year, the ITIL Foundation Exam Study Guide is one resource you don't want to be without. It provides you with all the background information, expert, in-depth reviews, learning aids, and practice, practice, practice you need to pass the test with flying colors. Completely up-to-date and organized around the current ITIL Foundation syllabus, this guide:

• Clearly explains ITIL service strategy and guiding principles
• Covers all ITIL processes, roles, and functions in separate modules
• Describes the ITIL service lifecycle and how it promotes effective IT services
• Addresses ITIL standards for service design and development
• Delves into all aspects of the service management processes
• Describes ITIL standards for building, testing, authorizing, documenting, and implementing new and changed services
• Explores issues of creating and maintaining value for clients through monitoring and improved services, processes, and technology
• Features online tools offering a gold mine of study aids, including flash cards, sample questions, practice exams, and more

Delivering 100% of the Foundation exam objectives in clear, concise language and all the practice you need to ace the test, ITIL® Foundation Exam Study Guide puts you on the fast track to obtaining the world's most highly respected IT management certification.

Sybex Exam Prep Tools

Go to www.sybex.com/go/itilstudyguide and download a full set of electronic test prep tools to help you thoroughly prepare for the exam. These include:

• Chapter review questions
• Two multiple choice practice exams
• Electronic flashcards
• Glossary of Terms in PDF