The Language of Service Encounters: A Pragmatic-Discursive Approach - Tapa blanda

Félix-Brasdefer, Jacomine

 
9781108718752: The Language of Service Encounters: A Pragmatic-Discursive Approach
Tapa blanda
ISBN 10: 1108718752 ISBN 13: 9781108718752
Editorial: Cambridge University Press, 2019

Sinopsis

Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, J. César Félix-Brasdefer sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico. This book investigates cross-cultural and intra-lingual pragmatic variation during the negotiation of service. The author provides a broad review of research on service encounters to date, and analyzes characteristics of sales transactions, such as participants' roles, pragmatic and discourse functions of relational talk and address forms, the realization of politeness, and changes in alignment from transactional to relational talk.

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Acerca del autor

J. César Félix-Brasdefer is Associate Professor of Spanish Linguistics in the Department of Spanish and Portuguese at Indiana University, Bloomington. His recent publications include Politeness in Mexico and the United States (2008) and Pragmatic Variation in First and Second Language Contexts (edited with Dale Koike, 2012).

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Editorial
Cambridge University Press
Año de publicación
2019
Idioma
Inglés
ISBN 10 
1108718752
ISBN 13 
9781108718752
Encuadernación
Tapa blanda
Número de páginas
296
Contacto del fabricante
no disponible
Persona responsable
Avery
https://www.avery.fr/

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Dardilly
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Otras ediciones populares con el mismo título

9781107035829: The Language of Service Encounters: A Pragmatic-Discursive Approach

Edición Destacada

ISBN 10:  1107035821 ISBN 13:  9781107035829
Editorial: Cambridge University Press, 2015
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