Powering the Lean Enterprise: How to Streamline Operations, Improve Quality, and Gain Customer Loyalty - Tapa dura

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Bill Artzberger, PMP, LSSBB, is the managing partner at the Lean Learning Center. He specializes in Lean Manufacturing, Innovation, Lean Health Care, Leadership, and Project Management.

He has over thirty-five years of experience in real-world senior management, including CIO, VP, President, and CEO. He has worked with thousands of individuals from the boardroom to the shop floor, in virtually all sectors of industry. Bill holds two patents and brings extensive project management, lean manufacturing, and information technology experience to The Lean Learning Center. He has been published dozens of times and is a co-author of the top-selling Lean book Driving Operational Excellence and the author of Powering the Lean Enterprise. He is also an associate professor at Oakland University and a member of the OU Pawley Center advisory board.

He has successfully implemented lean improvement projects in dozens of companies throughout the world. Bill is an expert in the usage of lean techniques such as value stream mapping, error proofing, quick changeover, kaizens, kanban systems, 5 S, and visual pull systems. He has taught hundreds of lean process classes and is an expert at driving large-scale operational change programs.

Some of his recent projects include:

-- Implementation of production work cells and lean systems for GE. MRP / ERP coupled lean production and inventory system implementations for multiple companies in a variety of industries. Plant re-design and implemented lean production and supply chain systems for airline assembly systems at Spirit Aerosystems and Boeing Aircraft.

-- Plant re-design for GE.

-- Designed and implemented material inventory programs and maintenance procedures for a major North American Airline. Lowered aircraft maintenance costs by over 30% and reduced aircraft turnaround time by over 50%. Greatly improved customer satisfaction and reduced excessive employee overtime.

-- Engineered new manufacturing processes using Lean Manufacturing Methods at a North American food production plant. Produced higher-quality products in less time, improved manufacturing efficiency, reduced set-up time and inventory, shortened lead times, and improved customer satisfaction.

-- Used innovative forecasting and inventory models to align sales with production at an automotive supplier, allowing orders to be anticipated and filled six times faster.

-- Managed and led successful, large-scale lean implementation projects at automotive and aerospace manufacturing plants reducing inventories, increasing production rates, improving quality, reducing set-up times, and improve customer service.

Other clients include: DaimlerChrysler, General Motors, DTE Energy, Ford Motor Company, Spirit Aero Systems, GE, American Airlines, BlueCross BlueShield, DMC, Agco, SuperValu, Hawthrone Metal Products, Kia, Audi, Hwashin, PCI, CFI, Harley Davidson, Longview Fibre, Benteler Automotive, and JD Powers

Bill earned his MBA from Wayne State University in Detroit, Michigan with a major in management and a minor in marketing. He received a BA from Walsh College in Troy, Michigan with a major in Information Systems and a minor in finance. He also holds an AS from Oakland Community College in Farmington Hills, Michigan with a major in systems analysis. Bill is ITIL Certified, a certified Lean Six Sigma Black Belt, and a PMI-certified Project Management Professional (PMP).