Talop Client Relationship Management - Tapa blanda

Howatt, William A.; Hayden, Tyler; Robinson, Constance

 
9780992057107: Talop Client Relationship Management
Tapa blanda
ISBN 10: 0992057108 ISBN 13: 9780992057107
Editorial: WAY WITH WORDS, 2013

Sinopsis

Client relationship management (CRM) results in great service to the client, but it is so much more than service with a smile. Recognizing that CRM needs to be embedded throughout all levels of an organization, Bill Howatt and Tyler Hayden, an international expert in developing teams and customer service, created an easy-to-use and relevant model (the H&H CRM Model). This model focuses on the two pillars of CRM: relationship building and client service. Neither can independently ensure client satisfaction. Together, they offer a sustainable means of providing CRM excellence. After reading this book you will understand the roles of clients, companies, and caretakers in relationship building ABCs (attitudes, behaviours, and consequences) of client service.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

Client relationship management (CRM) results in great service to the client, but it is so much more than service with a smile. Recognizing that CRM needs to be embedded throughout all levels of an organization, Bill Howatt and Tyler Hayden, an international expert in developing teams and customer service, created an easy-to-use and relevant model (the H&H CRM Model). This model focuses on the two pillars of CRM: relationship building and client service. Neither can independently ensure client satisfaction. Together, they offer a sustainable means of providing CRM excellence. After reading this book you will understand the roles of clients, companies, and caretakers in relationship building ABCs (attitudes, behaviours, and consequences) of client service.

Biografía del autor

Tyler Hayden was born and lives in Calgary, Alberta, where he writes and teaches. He recently completed an MA in English at the University of Calgary.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
WAY WITH WORDS
Año de publicación
2013
Idioma
Inglés
ISBN 10 
0992057108
ISBN 13 
9780992057107
Encuadernación
Tapa blanda
Número de páginas
76
Contacto del fabricante
no disponible
Persona responsable
no disponible