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Guidance for Service Asset & Configuration Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices - Tapa blanda

 
9780991320585: Guidance for Service Asset & Configuration Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

Sinopsis

All IT organizations want to maintain a Configuration Management Database (CMDB) but very few organizations are successful in building their CMDBs and are optimally utilizing them. Many organizations struggle to build CMDB, maintain accuracy, and perform the operations in a streamlined way. To build an appropriate CMDB and manage the CMDB operations, the backbone would be SACM process. SACM (Service Asset & Configuration Management) is the most important process of ITSM process which is like the heart of ITSM process and operations. Hence this book has been written to give detailed knowledge on practical SACM operations in ITSM environment. This book not only gives knowledge on Service Asset & Configuration Management, but also gives you knowledge on Hardware Asset Management, Software Asset Management and Software Configuration Management. This book has been written focusing on niche and essential topics like Service Asset & Configuration Management day to day operational activities, Roles, responsibilities and skills needed for SACM/ HAM/ SAM, Essentials for SACM operations, Implementing SACM, SAM & HAM through six sigma's DMADV approach, Due diligence questions, Selection of SACM tools, Interview questions and many more interesting topics.

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Reseña del editor

All IT organizations want to maintain a Configuration Management Database (CMDB) but very few organizations are successful in building their CMDBs and are optimally utilizing them. Many organizations struggle to build CMDB, maintain accuracy, and perform the operations in a streamlined way. To build an appropriate CMDB and manage the CMDB operations, the backbone would be SACM process. SACM (Service Asset & Configuration Management) is the most important process of ITSM process which is like the heart of ITSM process and operations. Hence this book has been written to give detailed knowledge on practical SACM operations in ITSM environment. This book not only gives knowledge on Service Asset & Configuration Management, but also gives you knowledge on Hardware Asset Management, Software Asset Management and Software Configuration Management. This book has been written focusing on niche and essential topics like Service Asset & Configuration Management day to day operational activities, Roles, responsibilities and skills needed for SACM/ HAM/ SAM, Essentials for SACM operations, Implementing SACM, SAM & HAM through six sigma's DMADV approach, Due diligence questions, Selection of SACM tools, Interview questions and many more interesting topics.

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Pabbathi, Kiran Kumar
Publicado por ServiceManagers.Org, 2017
ISBN 10: 0991320581 ISBN 13: 9780991320585
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Librería: Revaluation Books, Exeter, Reino Unido

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Pabbathi, Kiran Kumar
Publicado por ServiceManagers.Org, 2017
ISBN 10: 0991320581 ISBN 13: 9780991320585
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Librería: HPB-Red, Dallas, TX, Estados Unidos de America

Calificación del vendedor: 5 de 5 estrellas Valoración 5 estrellas, Más información sobre las valoraciones de los vendedores

Paperback. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_400100849

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