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Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices - Tapa blanda

Pabbathi, Kiran Kumar

 
9780991320554: Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices
Tapa blanda
ISBN 10: 0991320557 ISBN 13: 9780991320554
Editorial: ServiceManagers.Org, 2015

Sinopsis

Today there are numerous books on ITSM, but none which tells how to implement and improve ITSM practices for organizations and how to bring effectiveness in ITSM operations. Hence, I have chosen to write books in this area, providing detailed information; and this book "Guidance for Problem Management" is part of a series with explicit focus on problem management. And the focus is on topics like implementing problem management through Six Sigma's DMADV approach, improving problem management through Six Sigma's DMAIC approach, Roles and responsibilities in Problem management, Essentials for problem management operations, Integrations in problem management with other processes and functions, Best practices for problem management, Best practices for RCA, Problem management in DEVOPS and SCRUM, Advice for PM operations and many more interesting topics.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

Today there are numerous books on ITSM, but none which tells how to implement and improve ITSM practices for organizations and how to bring effectiveness in ITSM operations. Hence, I have chosen to write books in this area, providing detailed information; and this book "Guidance for Problem Management" is part of a series with explicit focus on problem management. And the focus is on topics like implementing problem management through Six Sigma's DMADV approach, improving problem management through Six Sigma's DMAIC approach, Roles and responsibilities in Problem management, Essentials for problem management operations, Integrations in problem management with other processes and functions, Best practices for problem management, Best practices for RCA, Problem management in DEVOPS and SCRUM, Advice for PM operations and many more interesting topics.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
ServiceManagers.Org
Año de publicación
2015
Idioma
Inglés
ISBN 10 
0991320557
ISBN 13 
9780991320554
Encuadernación
Tapa blanda
Número de páginas
178
Editor
ServiceManagers.Org
Contacto del fabricante
Printed by Amazon on behalf of the author
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