Leadership Basics for Frontline Managers: 22 articles on Personal Effectiveness, Leadership and Communication for first-time managers and those who need to re-fresh their people-management skills: 1 - Tapa blanda

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Bill's broad experience in helping organizations succeed includes working as an internal management development consultant at Royal Trust; designing and facilitating seminars on change management, team effectiveness and facilitation skills as an independent consultant for public & private sector clients; coaching in both these sectors, and working as a writer on curricula that have won citations from the American Society of Training and Development in the areas of process improvement and change management. His extensive background serves him well as a coach, where Bill supports clients who want both to shift ineffective patterns of behavior and to understand the context within which their results are delivered. His team mobilization workshops have been received with equal success at both front-line and management levels. Bill has designed and written training programs for a wide range of corporate clients, including IBM Global Services, Bell Canada, Apotex, Royal Bank and Nova Chemicals. His writing has appeared on web sites and in journals, newspapers and national magazines across Canada and the United States. For more background please visit his consulting practices at www.ascentassociates.ca & www.edgeworkonline.com. In addition to his writing and consulting work, Bill teaches communications and career-search skills at Fleming College. He lives with his wife and two children in Peterborough, Ontario.