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Sinopsis

Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively.

Surendra Reddy points out in his Foreword:
“Imagine a fully integrated ACM system layered into the value stream of an enterprise. The customer support team is able to focus on customer needs, with easy access to the entire company’s repertoire of knowledge, similar cases, information, and expertise, as if it were a service. To truly accommodate customers, companies must vest real power and authority in the people and systems that interact directly with customers, at the edge of the organization and beyond.
ACM empowers the knowledge worker to collaborate, derive new insights, and fine tune the way of doing business by placing customers right in the center where they belong, to drive innovation and organizational efficiencies across the global enterprise.
“It’s a whole different thing; a new way of doing business that enables organizations to literally become one living-breathing entity via collaboration and adaptive data-driven biological-like operating systems.
“ACM, in my opinion, is the future blueprint for the way of doing business.”

Thriving on Adaptability describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategists and many others who have to think for a living. These are people who figure out what needs to be done at the same time that they do it.

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you have instructive examples to optimize your own organization.

This important book follows the ground-breaking best-sellers in this series;Empowering Knowledge Workers, Taming the Unpredictable, How Knowledge Workers Get Things Done, and Mastering the Unpredictable

Thriving on Adaptability: Table of Contents

Foreword
ACM 2.0: Decoding the Business Genome; The power of Data-Driven Adaptive Process Management, Contextual Intelligence, Case-Based Reasoning, and Machine Learning
Surendra Reddy

Thriving on Adaptability, Introduction and Overview
Layna Fischer, Future Strategies Inc.

Part 1: About Case Management

    My Sandbox, Your Sandbox
    Keith D Swenson
    Understanding and Evaluating Case Management Software
    Nathaniel G Palmer and Lloyd Dugan
    Ontology-based ACM - The Need for Truly Adaptive Systems
    Jürgen Kress, Clemens Utschig-Utschig, Hajo Normann, Torsten Winterberg
    Combining Compliance with Flexibility; Real life experiences from Norwegian Public Sector
    Helle Frisak Sem, Steinar Carlsen, Gunnar John Coll
    Justice is Served through Production Case Management
    John T. Matthias
    Using Process Mining to Improve Adaptive Case Management Processes
    Dr. William A. Brantley
    Analyzing Communication Capabilities of CM/ACM Systems, with the help of Language/Action perspective
    lia Bider
    Enterprise as a System of Processes
    Alexander SAMARIN

Part 2: Real-World Award-Winning Case Studies

    Cognocare, an ACM-based System for Oncology Crawford & Company, United States Infosys McCamish Systems, USA JuriShare - Contract Generation System The National Police Immigration Service, Norway The Office of Secretary to Govt of Federation of Nigeria Pershing LLC, a BNY Mellon Company, USA State of Hawaii, Department of Human Services, USAState of Maine, USA The Antwerp Port Authority, Belgium TIAA-CREF, USA WESTMED Practice Partners, USA

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively.

Surendra Reddy points out in his Foreword:
“Imagine a fully integrated ACM system layered into the value stream of an enterprise. The customer support team is able to focus on customer needs, with easy access to the entire company’s repertoire of knowledge, similar cases, information, and expertise, as if it were a service. To truly accommodate customers, companies must vest real power and authority in the people and systems that interact directly with customers, at the edge of the organization and beyond.
ACM empowers the knowledge worker to collaborate, derive new insights, and fine tune the way of doing business by placing customers right in the center where they belong, to drive innovation and organizational efficiencies across the global enterprise.
“It’s a whole different thing; a new way of doing business that enables organizations to literally become one living-breathing entity via collaboration and adaptive data-driven biological-like operating systems.
“ACM, in my opinion, is the future blueprint for the way of doing business.”

Thriving on Adaptability describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategists and many others who have to think for a living. These are people who figure out what needs to be done at the same time that they do it.

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you have instructive examples to optimize your own organization.

This important book follows the ground-breaking best-sellers in this series;Empowering Knowledge Workers, Taming the Unpredictable, How Knowledge Workers Get Things Done, and Mastering the Unpredictable

Thriving on Adaptability: Table of Contents

Foreword
ACM 2.0: Decoding the Business Genome; The power of Data-Driven Adaptive Process Management, Contextual Intelligence, Case-Based Reasoning, and Machine Learning
Surendra Reddy

Thriving on Adaptability, Introduction and Overview
Layna Fischer, Future Strategies Inc.

Part 1: About Case Management

    My Sandbox, Your Sandbox
    Keith D Swenson
    Understanding and Evaluating Case Management Software
    Nathaniel G Palmer and Lloyd Dugan
    Ontology-based ACM - The Need for Truly Adaptive Systems
    Jürgen Kress, Clemens Utschig-Utschig, Hajo Normann, Torsten Winterberg
    Combining Compliance with Flexibility; Real life experiences from Norwegian Public Sector
    Helle Frisak Sem, Steinar Carlsen, Gunnar John Coll
    Justice is Served through Production Case Management
    John T. Matthias
    Using Process Mining to Improve Adaptive Case Management Processes
    Dr. William A. Brantley
    Analyzing Communication Capabilities of CM/ACM Systems, with the help of Language/Action perspective
    lia Bider
    Enterprise as a System of Processes
    Alexander SAMARIN

Part 2: Real-World Award-Winning Case Studies

    Cognocare, an ACM-based System for Oncology Crawford & Company, United States Infosys McCamish Systems, USA JuriShare - Contract Generation System The National Police Immigration Service, Norway The Office of Secretary to Govt of Federation of Nigeria Pershing LLC, a BNY Mellon Company, USA State of Hawaii, Department of Human Services, USA State of Maine, USA The Antwerp Port Authority, Belgium TIAA-CREF, USA WESTMED Practice Partners, USA

Biografía del autor

Palmer is a principal and chief analyst at Delphi Group. A frequent lecturer and commentator on the X-economy and the business of technology, he regularly counsels many of the industry's leading software vendors and online service providers worldwide.

"Sobre este título" puede pertenecer a otra edición de este libro.

  • EditorialFuture Strategies, Incorporated
  • Año de publicación2015
  • ISBN 10 0986321400
  • ISBN 13 9780986321405
  • EncuadernaciónTapa blanda
  • IdiomaInglés
  • Número de páginas272
  • EditorFischer Layna
  • Contacto del fabricanteno disponible

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Nathaniel Palmer, Keith D Swenson
Publicado por Future Strategies, Incorporated, 2015
ISBN 10: 0986321400 ISBN 13: 9780986321405
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Condición: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: First ] Publisher: Future Strategies Pub Date: 1/10/2015 Binding: paperback Pages: 249 First edition. Nº de ref. del artículo: 6645221

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