The 5 Principles of IT Customer Service Success - Tapa blanda

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Don Crawley is an author, keynote speaker, and corporate trainer. He works with organizations who want their IT and other technical staff to master people skills including customer service and communication. He has written and published eight books for IT pros on subjects ranging from Linux servers and Cisco firewalls to compassion and customer service. The National Speakers Association awarded Don the CSP (Certified Speaking Professional) credential. The CSP designation requires an independent audit of his presentation skills, customer satisfaction, financial performance, and ethics. It is held by fewer than 12% of speakers worldwide. In 2017, Don became only the second person to be awarded the Max Dixon Award for Eloquence in Public Speaking by the National Speakers Association Northwest Chapter. Toastmasters, International has awarded Don the DTM (Distinguished Toastmaster) award for excellence in public speaking. Don has more than four decades experience working with workplace technology and automation and holds multiple technical certifications, including Linux+ and IPv6 Silver Engineer. In the past, he has held MCP, MCT, MCSE, and CCNA Security certifications. To learn more about Don, visit his website at www.doncrawley.com. Don has spoken before audiences in all 50 states and Canada, plus Great Britain, Scotland, Ireland, Australia, India, and the Sultanate of Oman. He serves on the Technical Advisory Committee for South Seattle College and Everett Community College and is on the Board of Directors of NSA Northwest. In his spare time, he plays the pipe organ, watches the ships on Puget Sound, and laughs with his family.